We conduct routine maintenance to ensure that all functions are performing efficiently. Any upgrades, maintenance, backups, amendments, addition or removal of features, re-design, improvements or modifications will never  intend to cause users to lose access to customer data or materially decrease the functionality or security features of the Diolog SaaS.

Users are always notified of any scheduled maintenance where the Diolog app or the web browser is unavailable. Required system maintenance is always aimed to occur outside of peak usage times. 

Maintenance

If you are a user who finds a defect, you may at any time file an error report. Maintenance includes all regularly scheduled error corrections, software updates and any upgrades which Diolog develops and releases. Diolog implements developments and any new releases automatically to make them available to all users.

Hosting Maintenance

During support hours Diolog monitors the hosted computing, operating and networking infrastructure to detect and correct abnormalities. This includes environmental monitoring, network monitoring, load-balancing monitoring, web server and database monitoring, firewall monitoring, and intrusion detection.